Frequently Asked Questions

1. What is Clear'd?

Clear'd is a platform that helps you track customer actions in your store, such as adding products to cart and leaving product ratings.

2. How do I get started?

Follow our Getting Started Guide. You will need to register, add a store, and verify your domain through a TXT record.

3. How do I add a store?

1. Go to the My Stores page
2. Click the "Add Store" button
3. Follow the instructions to verify the TXT record in your domain DNS settings

4. What is the API key?

The API key is a unique identifier that allows you to record actions in Clear'd. You can find it on the My Stores page by clicking the API Key button.

5. How do I integrate Clear'd into my store?

Simply add one script tag to your HTML pages. See detailed instructions in the Integration Guide.

6. What is the TXT verification record?

The TXT verification record is a string that you add to your domain's DNS settings. This allows Clear'd to verify that you own the domain.

7. How long does verification take?

After you add the TXT record to DNS, verification typically takes up to 10 minutes.

8. What actions can I record?

You can record two main types of actions:

• Add to Cart - When a customer adds a product to their cart
• Rating - When a customer adds a rating to a product

For detailed information, see Store Configuration.

9. What if I lose my API key?

You can generate a new API key at any time on the My Stores page.

10. Can I have multiple stores?

Yes, you can add as many stores as you want. Each store has its own API key.

11. How do I contact support?

You can reach us at support@cleard.com.

12. Why is my domain not being verified?

Check that:

• The TXT record was added correctly in the DNS settings
• You entered the exact string you received
• Enough time has passed (up to 10 minutes for DNS propagation)

If the issue persists, contact support at support@cleard.com.